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Fill in the gap with the correct word. My dress doesn't fit me. I have to take it back to the shop and _______ it for another one.

Fill in the gap with the correct word. Yes, I know that this suit is fantastic. But I can't _______ it.

Fill in the gap with the correct word. I've lost my _______ but I'd like to return this scarf. Is it possible?

Move the words to the corresponding group.

Fill in the gaps with the -ing verb or (to) infinitive. The boy refused what his mother said.

Fill in the gaps with the -ing verb or (to) infinitive. I used the products carefully.

Fill in the gaps with the -ing verb or (to) infinitive. She made me happy.

Fill in the gaps with the -ing verb or (to) infinitive. How long does it take you the shopping?

Put the paragraphs in the correct order.

Read the text and mark the sentences below with C - complaints and J- justifications. Dear Sir/Madam, I am writing to complain about an mp3 player order I placed through your website www.shop.com on 18th April. Unfortunately, I experienced a number of problems with the product, as detailed below. I ordered a Cooltunes 1004 mp3 player and, despite the promise that I would receive the item within 5 working days, it did not arrive until 2nd May, over 10 days later. To make matters worse, when I eventually received the mp3 player, it was badly scratched. Furthermore, the product description on your site stated that a case was included. However, this was missing. I would appreciate it if you could replace the mp3 player, and include a case. In addition, I feel I deserve an explanation for the delay. I am sending the item back to you together with my invoice. I look forward to your prompt reply. Yours faithfully, Jane Morley 1. Despite the promise that I would receive the item within 5 working days, it did not arrive on time. 2. The item arrived on 2nd May, 10 days later. 3. The item was badly scratched. 4. The product description on your site stated that a case was included. 5. The case was missing.